GoComm Privacy Policy

Last updated August, 2013


GoComm is committed to protecting your privacy. This privacy statement applies to the data collected through use of GoComm services (the “Service” or “Services”).

GoComm Group

A “GoComm Group” is the channel for using the Services defined by your channel or group name codes.  For example, all users who sign join a group using the "ops-team" group code would be a member of that group (such access may also require approval from an administrator if that option has been activated).

Customer Data

Customer Data is all the data, including all text, sound, software or image files that you provide, or are provided on your behalf, to us through your use of the Services.

We make no claim of ownership in your Customer Data.  Except as provided in this privacy statement or described in your agreements, we only use Customer Data to provide and enhance the Services. We don’t share your Customer Data with advertisers, or with anybody else except in the very limited circumstances described in the Sharing Your Information section below.

Contact Data

Contact Data includes name, address, phone number, profile information, email address, title, time zone and other contact information that we may collect through your administration of the Services and use of the Services by you and others.  Contact Data you provide as part of your GoComm profile is available to other users of your GoComm Group(s).

In addition, we uses Contact Data to complete the transactions you request, administer your account, improve the Services and detect and prevent fraud.

We may also use Contact Data to contact you to provide information about new subscriptions, billing and important updates about the Services, including information about security or other technical issues.  Subject to your contact preferences, we may also use Contact Data to contact you regarding information and offers about the Service, other products and services or to request your feedback. If you do not wish to receive these communications, please contact us for information on how to stop them and configure other notification preferences.

Usage Data

We may use statistical data, analytics, trends and usage information derived from your use of the Services (“usage data”).  Usage data includes, for example, aggregated quantitative information about active users, activity, topics, and groups.  Some ways we use the usage data include operating, improving and personalizing the Services and our offerings, as well as other products and services. Except to provide reports to you or others in your organization, we do not disclose usage data in a way which is identifiable to your organization or users in your GoComm Group.

Support Data

Support Data is the information we collect when you submit a support request, including information about hardware, software, and other details related to the support incident, such as: contact or authentication information, chat session personalization, information about the condition of the computer and the application when the fault occurred and during diagnostics, system and registry data about software installations and hardware configurations, and error-tracking files.

Support may be provided through phone, e-mail, or online chat. We may use Remote Access (RA), with your permission, to temporarily navigate your desktop. Phone conversations, online chat sessions, or RA sessions with support professionals may be recorded and/or monitored. For RA, you may also access the recording after your session.  For Online Chat or RA, you may end a session at any time of your choosing. We use Support Data in the same way as we use your information, as described in this privacy statement. Additionally, we use it to resolve your support incident and for training purposes.

To review and edit your personal information collected through our support services, and for any other inquiries regarding our support services, please contact us by using our Web form.

Some business customers may purchase enhanced support offerings (e.g. Enterprise Plus etc.). These offerings are covered by their own contract terms and notices.

Cookies and Other Information

The Service uses “cookies,” which are small text files placed on a device’s hard disk by a web server.  We may use cookies and similar technologies for storing users’ preferences and settings, to authenticate users, to collect usage data and operate the Service.

Sharing Your Information 
We will not disclose Customer Data or Contact Data (“your information”) outside of our company and affiliates except as you direct, or as described in your agreement(s) or this privacy statement.


Please note that the Services may include links to or allow you to install third-party or other products and services whose privacy practices may differ from the Services.  Your use of such products or services, and any information you provide to a third party, is governed by their privacy statements. We encourage you to review these other privacy statements.

Security

We have implemented and will maintain appropriate technical and organizational measures, internal controls, and information security routines intended to protect your information against accidental loss, destruction, or alteration; unauthorized disclosure or access; or unlawful destruction.

Changes to this Privacy Statement

We will occasionally update this privacy statement to reflect customer feedback, changes in our Services, and updates to applicable data privacy laws and regulations. When we post changes to this statement, we will revise the “last updated” date at the top of the statement. If there are material changes to this statement or in how we will use your information, we will notify you by either posting a notice of such changes before they take effect or by direct notification. We encourage you to periodically review this privacy statement to learn how we are protecting your information.